6 Startups Reimagining the Future of Customer Engagement With AI

AI can support your omni-channel service strategy by helping you direct customers to the right support channels. While building out a robust knowledge base or FAQ page can be time consuming, self-service resources are critical when it comes to good CX. While chatbots are great at troubleshooting smaller issues, most aren’t ready to tackle complex or sensitive cases. Predictive AI can help you identify patterns and proactively make improvements to the customer experience. Keep reading to learn how you can leverage AI for customer service — and why you should. With a presence in multiple states and looking to grow, their technology is poised to close manual care gaps and improve healthcare communications for thousands of patients.

There’s no need for developers, data scientists, or a heavy IT lift, so your team can quickly deploy AI across your business and hit the ground running. It’s also intuitive for agents to use and available alongside all their tools in a centralized workspace. AI helps navigate the agent through the interaction, offering the most relevant responses for the agent to use based on customer insights and context.

Agent assist

Start by identifying areas that could benefit from automation, like answering client queries. This calls for speed and people don’t mind interacting with a chatbot as long as their issues get resolved fast. Colleen Christison is a freelance artificial intelligence customer support copywriter, copy editor, and brand communications specialist. She spent the first six years of her career in award-winning agencies like Major Tom, writing for social media and websites and developing branding campaigns.

By spending the money to install a high-quality chatbot (emphasis on quality), you’ll save on labor costs in the long run. AI technology can give brands the opportunity to be proactive in their product offerings. If you could accurately predict the trends that were going to affect your industry, you would be able to plan far in advance. With enough time, effort, and brain power, you can predict the future trends of your industry. Globally, the AI market is projected to reach over half a trillion USD by 2024, climbing as high as 1.5 trillion by 2030.

What are the benefits of AI in customer service?

Metrics tracked daily response numbers, highlighting the balance achieved between speed and quality. Sprinklr AI+ became an integral part of Planet Fitness’s strategy, elevating the overall customer experience. AI creates unique customer profiles by collating structured and unstructured interactions between brands and customers across siloed touchpoints. Brands can then use these profiles for targeted marketing, sales and support, creating hyper-personalized offerings that make customers feel heard and valued.

Currently, the most effective strategy for minimizing these risks is to keep human agents in the loop, checking the content produced by AI before it reaches the customer. Some interactions could be carried out by LLMs independently; other, high-value, premium services will likely require direct human oversight. It will soon reach stage 3 of the journey we outline, driving predominantly reactive use cases that will continue to include humans in the loop. This capability, along with the ability to interact with customers just like a human agent in both tone of voice and responsiveness, will continue to improve the customer experience.